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Computer telephony integration
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51	H. Gellersen et al. (eds.), ECSCW 2005: Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work, 18-22 September 2005, Paris, France, 267–286. © 2005 Springer. Printed in the Netherlands. Add to Reading List Source URL: www.ecscw.org Language: English - Date: 2006-12-11 04:12:02 Call centre Computer telephony integration Telephony Technical support Electronic engineering Business Technology Customer experience management Help desk Remote desktop
52	Dial Tones June 2012 Add to Reading List Source URL: www.delltelephone.com Language: English - Date: 2013-05-20 20:09:04 Storm Computer telephony integration Office equipment Telephone Utility location Ringtone Dial tone Dell Lightning Telephony Meteorology Atmospheric sciences
53	The Contact Center Performance Company PRODUCT AND SOLUTION OVERVIEW Global Omni-Channel Contact Center Add to Reading List Source URL: www.transerainc.com Language: English - Date: 2015-05-07 02:03:41 Electronic commerce Computer telephony integration Interactive voice response Call centre Customer relationship management Customer experience Predictive analytics Customer dynamics Virtual queue Marketing Customer experience management Business
54	PBX Hacking and Telephony Fraud Information Notice Reference: ComRegVersion: Add to Reading List Source URL: www.comreg.ie Language: English - Date: 2014-11-25 07:19:40 Computer telephony integration Telephone numbers in the Republic of Ireland Voice-mail Premium-rate telephone number Telephone exchange Videotelephony Telephony Electronic engineering Business telephone system
55	Lines View Lines view displays phone Lines, Favorites and soft keys. Entering Data Use the dialpad keys to enter information. To backspace, press Backspace Add to Reading List Source URL: asset.xmission.com Language: English - Date: 2014-04-07 12:59:08 Conference call Voice-mail Dialer Telephone Computer telephony integration Telephony Electronic engineering Call forwarding
56	PRODUCT OVERVIEW UNIFIED COMMUNICATIONS Add to Reading List Source URL: www.telecom.toshiba.com Language: English - Date: 2015-03-09 16:22:03 Electronic commerce Electronics Telecommunications Caller ID CIX Call centre Business telephone system Customer relationship management Payment Card Industry Data Security Standard Telephony Computer telephony integration Electronic engineering
57	__________________________________ Real People. Real Solutions. White Paper Add to Reading List Source URL: cdn.sykes.com Language: English - Date: 2015-01-07 16:29:35 Call centre Call center industry in the Philippines Sales Business Computer telephony integration Telephony
58	Overview of Small Business Health Options Program (SHOP) Marketplace Interactive Voice Response (IVR) This diagram outlines the process flow of the Interactive Voice Response (IVR) system and lists the required identifyi Add to Reading List Source URL: marketplace.cms.gov Language: English - Date: 2015-01-16 12:44:09 Computer telephony integration Call centre Electronics Telephony Interactive voice response Electronic engineering
59	800 Westchester Ave. Suite N-501 Rye Brook, NY2200 Product-Specific Terms & Conditions Add to Reading List Source URL: corporate.broadviewnet.com Language: English - Date: 2013-09-17 12:50:08 Electronics Computer telephony integration Centrex Dialer Telemarketing Direct distance dialing 9-1-1 Call centre Telephony Electronic engineering Telephone exchanges
60	CASE STUDY: AVIVA Financial Services CLIENT REQUIREMENT Add to Reading List Source URL: www.whoson.com Language: English - Date: 2015-04-24 06:45:17 Computer telephony integration Telephony Web chat Live support software Chat Contact centre Electronics Online chat Internet culture Call centre

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